New Report Says 2011 Was Banner Year for Airline Customer Service

Author: , April 4th, 2012

Report on AirlinesWhile many people continue to complain about the decline of airline services, a new study has called 2011 the “best year ever,” in terms of airline service.

The independent company, Airline Quality Rating, has been studying date for 21 year and they found that in 2011 a passenger was less likely to be bumped, less likely to lose their luggage and more likely to arrive at their destinations on time.”

Also, passengers complained the least to the government this year. “Everything is heading in the right direction,” says Dean Headley of Wichita State University, who co-authored the report with Purdue University professor Brent Bowen.

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Getting What You Pay For

Author: , June 11th, 2011
Email Don & Ray | Visit the Gay Travel Guys Website

More and more travelers are getting tired of being ripped off, whether when flying, booking a car rental, staying in a hotel/resort or dining in a restaurant. Many wait until they return home from the travels to complain and that is NOT the proper time to complain. The time to complain is when a problem is developing.

Others rant and rave at the time and get no results. Many of our readers assume that since we travel all the time and write about all the wonderful places where to stay and visit that we never have any travel problems.

However we, as well as thousands of others have problems. It is just that 99% of the time we get a problem taken care of immediately. But one does have to learn that once in a while a problem simply cannot be resolved and at that point in time, it is best to just walk away and go on with your life.

Just because you book your airline doesn’t always mean you have a ticket for that flight. You have to check and double check on all flights. They can be changed or even canceled at the last minute.

Then what will you do and what are your options. You are already booked into a hotel or ready to board a cruise ship when your flight lands and then you find out that your flight has been canceled!

You book a car rental and get to their office only to find that they are out of cars to rent!

You get to your hotel and they tell you that because a bus tour has a delay that your room will not be available for a day or two!

You make reservations at a restaurant only to have to wait for an hour before you can be seated!

Having just one of these problems when traveling can be bad enough but if several problems arise on your trip, that can put quite a strain on your stress level.

We have stayed in resorts where the pool bar is open till 1 or 2 in the morning with the music blaring full blast. Nobody could possibly sleep under those conditions. Normally, a simple call to the front office should take care of the problem quickly however last year that happened to us and the front office would do nothing about it, saying that their drinking patrons come first.

The next morning, we chatted with the manager and explained why we were checking out even though we had booked our stay for a week. The manager could care less about losing resort customers and now the resort has closed.

Whenever possible we have learned to start at the top, rather than to stop at the bottom when trying to take care of a problem. Otherwise, you start at the bottom and have to work your way to the top and waste your time.

We have waited for over 30 minutes for our order to come out at restaurants and of course when that happens, you know that there is a problem in the kitchen. The best thing to do is simply LEAVE and be sure and tell the manager exactly why you are leaving. You have wasted a lot of time, but why waste more time and give a business your money when they don’t think enough of paying customers that they don’t give them good service.

Customer service gets worse and worse and businesses are thinking up new ways to bring in more money. If they would only give good customer service they wouldn’t have to.

We have stayed in dozens of gay owned Bed and Breakfast’s and Resorts where they treat everyone like royalty. They appreciate their paying customers and have build a strong customer base and those customers appreciate that and would never even think about staying anywhere else when they visit that city.

On those rare occasions when you must complain, always be polite, be very direct and professional. Keep your voice at a regular level. Do tell them the problem and what you expect. Know what your rights are especially when making reservations for a flight, car rental or hotel.

If your room is dirty or not to your expectations, call the front desk immediately! Usually they will change rooms for you. We have checked into rooms where housekeeping forgot to leave towels and the only person on duty is the front desk clerk. Sometimes, we have to go down to the office ourselves and pick up the towels. We don’t care to do that, but sometimes things just do not turn out like they are meant to be.

If all else fails, just walk away. At that point, always take photos, get names of all involved and the time of day the problems were. Later you can email or call the headquarters to file a formal complaint. Try not to let a problem ruin your travels. That is easy to say, but sometimes we just have to look the other way and go on with our lives.

Always remember to have fun when traveling, meet new people and talk to everyone!
TRAVELING IN OUR FABULOUS GAY WORLD is written by Donald Pile and Ray Williams, Award-winning, Celebrity travel columnists who write for gay publications from coast to coast (And now legally married). Proud members of the IGLTA. You can email them at gaytravelers@aol.com and visit their website at http://gaytravelersataol.blogspot.com/

Don & ray - Gay TravelersAlways remember to have fun when traveling, meet new people and talk to everyone!

TRAVELING IN OUR FABULOUS GAY WORLD is written by Donald Pile and Ray Williams, Award-winning, Celebrity travel columnists who write for gay publications from coast to coast (And now legally married). Proud members of the IGLTA. You can email them at gaytravelers@aol.com and visit their website at http://gaytravelersataol.blogspot.com/